Random Thoughts on Instructional Design
This is a good quick reference article on conducting any kind of interview:
â€œSuccessful SME interviews require careful research and preparation in advance. During the interview, good listening skills, critical analysis, and the ability to maintain control of the range and depth of the interview with appropriate tact are crucial to successful outcomes. After the interview, give prompt attention to notes and any required follow-through. When working with hostile SMEs or those with poor communication skills emphasize the strengths of the relationship and develop strategies to work around any weaknesses.â€
Jennifer Lambe’s article cna be found on the “Usability and User Experience” website (http://www.stcsig.org/usability/newsletter/0505-sme.html).