Prepare a one-page technical help sheet to distribute to your students. Include things like the course URL, your email address, where to get an email account, operating hours of the computing labs, location of campus labs, support numbers, etc.
Set rules and standards for good “netiquette” within the discussion forums. Encourage communication among the participants of the class about the online learning experience.
Establish clear norms for participation and procedures for grading online work, which give credit for good participation.
Set clear expectations for the learners of the course in terms of participation, assignments, readings, and out-of-class work.
"But if we believe what we profess concerning the worth of the individual, then the idea of individual development within a framework of ethical purpose must become our deepest concern, our national preoccupation, our passion, our obsession. We must think of education as relevant for everyone everywhere — at all ages and in all conditions of life." ~ John William Gardner